Dr. Adrian Zai, SRG Technology’s Chief Medical Informatics Officer, explains the secrets of making population health management work. The secret is in the actual workflow. Zai, also Massachusetts General Hospital’s Clinical Director of Population Informatics, presented case studies from Mass General that show how rethinking workflows and the capabilities can improve chronic care management and pop health.
“You need to develop new protocols and workflows before you talk to vendors,” said Zai. “Technology should be there to wrap around workflow you came up with.”
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